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YOUR AI STAND-IN FOR SOCIAL

A little help goes a long way.

Answers to common questions about creating content and managing your account.

How do I sign in?

Enter your email address and then the code sent to your inbox. Check spam if it hasn't arrived. Use the resend option to request another code; never share your code with someone else.

What can I create?

Create a 5- or 10-second Reel, a vertical Story image or a Feed image. Choose a template and describe your idea, then review and download the result.

How many credits do I need?

A 5-second Reel costs 35 credits, a 10-second Reel costs 70, and an image costs 5. New verified accounts can receive 35 free credits, subject to daily availability.

Do credits expire?

Monthly credits expire at the paid period end. Purchased top-up credits don't expire. The app spends the earliest-expiring monthly credits first, followed by free credits and purchased credits.

Can I use my own photos?

Yes. Upload JPG, PNG or WebP images up to 3 MB each. Your library can hold up to 50 reference images. Select the references you want to use for each creation; saved photos aren't automatically attached.

What if generation fails?

Confirmed failed or rejected generations return the reserved credits once. A timeout may mean the provider is still processing, so it can remain pending while we confirm the result. Contact us about a stuck job rather than repeatedly creating replacements.

Can I close the browser?

You can return to My Content to check your job and download finished results. If content says it is still saving, allow time for the file to be stored.

How do I change or cancel a plan?

Use the subscription controls in your account. Changes take effect at renewal. Cancellation stops the next renewal and preserves your current allowance until its expiry. You can resume before the cancellation takes effect.

Where are my invoices and payment details?

Open the billing portal from your account to see invoices and manage your payment method. Subscription plan changes and cancellation are handled in Understudy.

Can I publish directly to social media?

Currently you download the generated file and post it yourself. Direct publishing and scheduling aren't included.

How do I request a refund or delete my account?

Contact us using the email associated with your account. We handle these requests individually. Removing content from the library doesn't currently delete the stored file.

Still need help?

Tell us what happened and include a content ID if you have one.

Contact Understudy